1. Who we are
CarrTalks ("we," "us," "our") is an independent automotive advisory service operated by Michael Avalos and located at 1894 Spring Street, Elwin, IL 62521. You can reach us at info@carrtalks.com or (217) 865-1345.
2. Information we collect
We only collect what we need to do our job:
- Contact details you provide via our forms or email (name, phone, email, vehicle details).
- Service records tied to consultations and inspections you request.
- Anonymous usage data (pages viewed, approximate region, device type) collected through cookies — only if you accept them.
3. How we use it
To respond to inquiries, schedule and deliver services, send appointment reminders, maintain our own records, and improve the website. We do not sell, rent, or trade personal information.
4. Sharing
We share information only with: (a) service providers acting on our behalf under confidentiality (e.g. email hosting, scheduling software); (b) when required by law or to protect rights and safety. We do not share data with dealerships, lenders, or third-party advertisers.
5. Cookies
The site uses essential cookies to function and optional analytics cookies (only if you accept). See our Cookie Policy.
6. Data retention
We retain client records for seven years to comply with Illinois business-record requirements, after which they are securely deleted. Form submissions that do not result in a client engagement are deleted within 12 months.
7. Your rights
You may request a copy of, correction of, or deletion of your personal data at any time by emailing info@carrtalks.com. We respond within 30 days. Illinois residents have additional rights under the Illinois Personal Information Protection Act.
8. Security
Records are stored on encrypted devices with two-factor-authenticated access. The website is served over HTTPS. We do not store payment information; transactions are processed by third-party providers.
9. Children
The site is intended for adults aged 18 and over. We do not knowingly collect information from minors.
10. Changes
We may update this policy. Material changes will be flagged on this page with a revised date.
11. Contact
Questions or requests: info@carrtalks.com · (217) 865-1345 · 1894 Spring Street, Elwin, IL 62521.