📞 (217) 865-1345  â€¢  ✉ info@carrtalks.com1894 Spring Street, Elwin, IL 62521  â€¢  Mon–Sat
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Privacy Policy

Last updated: January 2025. This policy explains what data we collect, why we collect it, and your rights regarding it.

1. Who we are

CarrTalks ("we," "us," "our") is an independent automotive advisory service operated by Michael Avalos and located at 1894 Spring Street, Elwin, IL 62521. You can reach us at info@carrtalks.com or (217) 865-1345.

2. Information we collect

We only collect what we need to do our job:

  • Contact details you provide via our forms or email (name, phone, email, vehicle details).
  • Service records tied to consultations and inspections you request.
  • Anonymous usage data (pages viewed, approximate region, device type) collected through cookies — only if you accept them.

3. How we use it

To respond to inquiries, schedule and deliver services, send appointment reminders, maintain our own records, and improve the website. We do not sell, rent, or trade personal information.

4. Sharing

We share information only with: (a) service providers acting on our behalf under confidentiality (e.g. email hosting, scheduling software); (b) when required by law or to protect rights and safety. We do not share data with dealerships, lenders, or third-party advertisers.

5. Cookies

The site uses essential cookies to function and optional analytics cookies (only if you accept). See our Cookie Policy.

6. Data retention

We retain client records for seven years to comply with Illinois business-record requirements, after which they are securely deleted. Form submissions that do not result in a client engagement are deleted within 12 months.

7. Your rights

You may request a copy of, correction of, or deletion of your personal data at any time by emailing info@carrtalks.com. We respond within 30 days. Illinois residents have additional rights under the Illinois Personal Information Protection Act.

8. Security

Records are stored on encrypted devices with two-factor-authenticated access. The website is served over HTTPS. We do not store payment information; transactions are processed by third-party providers.

9. Children

The site is intended for adults aged 18 and over. We do not knowingly collect information from minors.

10. Changes

We may update this policy. Material changes will be flagged on this page with a revised date.

11. Contact

Questions or requests: info@carrtalks.com · (217) 865-1345 · 1894 Spring Street, Elwin, IL 62521.